BCD Travel - Online Technology Solutions Europe

BCD Travel recognizes that our constantly changing industry is both a challenge and an opportunity. We see our potential not just to react to those changes, but to anticipate them. We become clients´ indispensable allies by uniting people and our technology to understand what our client´s need - even before they are aware that they need this.

Our Mission is to simplify and stream the business of travel. Our Vision is to anticipate and act upon the evolving needs of our customers and partners, responding to them with excellence in our people, processes and technologies.

BCD Travel combines technology sales, implementation, support, adoption and product management in one group - Online Technology Solutions Europe (OTS). OTS Europe empowers BCD Travel to deliver technology expertise and first class online business to BCD Travel corporate clients.

Technology Sales & Adoption

• Introduces corporate clients to online solutions based on identified needs in product demonstrations and presentations
• Consult on solution selection and configuration
• Conduct customer training after implementation
• Develop and manage adoption programs together with corporate clients

Implementation & Support

• Manage implementation projects from offer to closure of online booking solutions, portals and profile management systems
• Manage proven implementation processes
• Documentation of labels
• Technical label administration
• Customer training during implementation
• Manage problem tracking and delivers support to User helpdesks within Europe

Product Management

• Conduct Release Management incl. change requests
• Solution performance monitoring (availability, speed, issue resolution, responsiveness,)
• Global product coordination and planning

BTS stellt Unternehmen in Zusammenarbeit mit der i:FAO Group die reisebürounabhängige, neutrale Vollversion (cytric Enterprise)  oder die reisebürounabhängige, neutrale Businessversion „BTS-Cytric“ mit dem jeweils aktuellsten Releasestand zur Verfügung.

Unser „Rundum Sorglos Paket“ beinhaltet die Implementierung, den mehrsprachigen Support für den Endanwender (der sog. 1st Level)  sowie die gesamte Administration des Systems (der sog. 2nd Level)  sowie bei Bedarf Schulungen und Einführungsunterstützung.

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